Lead (Staff) UX Designer

LOCATIONS: Remote, United States

Yum! Brands is seeking a self-starter and dynamic Lead UX Designer with a passion for designing engaging experiences with a strong sense of problem solving in a complex product platform. Someone who can deliver leading-edge experiences that challenge current conventions and isn’t afraid to speak up for the end user. The ideal candidate has a successful track record working in a fast-paced environment with an exceptionally creative vision, and influential skills.

In this role, you'll lead the experience strategy for a complex product platform, driving quality across the customer experience, that supports our brand partners. You will do this by collaborating with other UX designers, engineers, product, and at times our partners across the company. The focus will begin with improving the existing platform from ground up, making it easy for our brand partners to find the information they need, make changes, and easily create and define new products, that carry down to the individual store level.

In your role as Lead UX Designer:

  • Report to our Sr. Manager of UX Design
  • Be able to apply creative problem solving and strategic thinking to complex design problems.
  • Produce high-quality design deliverables to communicate design solutions and facilitate discussions.
  • Define interactions, and visual specifications for developer handoff.
  • Design and lead User testing, and usability research to deliver insights and actionable results.
  • Must be a strong communicator, effectively presenting designs, UX rationale, trade-offs and be receptive to feedback from to a broad team of Designers, Engineers, and Product Managers.
  • You understand technical limitations, where to take liberties and how to communicate with senior leaders, product managers, and engineers.
  • Work closely with product owners and engineer leads in development of features, gathering feedback, and iterate quickly.
  • Perform at a high level in a fast-paced, dynamic environment and be open to change.
  • Be thorough, detail-oriented, and highly organized, plus ability to multi-task.
  • Provide and receive mentorship from other UX members on the team.
  • Are proactive and eager to take on new challenges of sometimes ambiguous work, and are ready to adapt quickly, and a drive for business results.

Your Experience Should Include:

  • 7+ years professional experience as a key, hands-on user experience designer of a UX/UI team through the product development cycle of successfully launched web, mobile, and/or software applications.
  • Bachelor's degree in a Design discipline (UX Design, Interaction Design, Human-Computer Interaction, Graphic Design, Product / Industrial Design)
  • Be a well-rounded UX professional with a broad skill set, and extra strength in UX strategy and complex systems thinking.
  • Ability to find clarity and simplicity in complex problems and crystalize them into actionable items.
  • Demonstrated team leadership and mentorship skills – teammates actively seek your advice and feedback.
  • Clear, concise verbal and written communication skills, strong analytical skills, abstract reasoning, and idea orientation with a bias towards leading progressive action.
  • Strong understanding and evangelism of research and data-driven design methodologies.
  • Experience designing for responsive web and android applications, understanding of how to design within the best practices for each platform.
  • Confident communicating through a variety of UX artifacts such as: conceptual models, site maps, user flows, wireframes, and prototypes.
  • Experience driving a Lean and Agile user experience from start-to-finish that delivers results.
  • Ability to provide level of effort intakes for new product features.
  • Ability to quickly prototype your ideas, bringing interactions to life
  • Proven ability to present to all levels with strong storytelling skills.
  • Mastery of creative and prototyping, fluent in Figma, Adobe Creative Suite, iOS/Android native app patterns, and responsive/HTML/CSS design.
  • Familiarity with establishing, maintaining, and utilizing patterns within a design system.
  • Self-disciplined, Get Stuff Done approach to work with a strong sense of ownership.
  • Understanding of accessibility and the ability to apply that to designs.
  • Have a strong portfolio of work that demonstrates skills in user experience and interaction design showcasing your design process and thinking.

You might also have:

  • Experience in Service Design.
  • BA or MA in interaction design, communication design, industrial design, HCI, or equivalent.
  • Experience with UX writing, micro-copy and why content is important.
  • Experience working with complex information architecture and navigation challenges.
  • Ability to plan, scope and deliver work that contributes to a larger, long-term plan.

A few of our perks:

  • 4 weeks of vacation PLUS holiday
  • 5 recharge days
  • 5 sick days
  • 2 paid volunteer days
  • 401k matching
  • Medical, dental, vision
  • Life insurance
  • Half-day Fridays
  • Generous parental leave
  • A world-famous recognition culture


The Yum! Brands story is simple. We have the three distinctive, relevant and easy global brands – KFC, Pizza Hut and Taco Bell -- born from the hopes and dreams, ambitions and grit of passionate entrepreneurs. And we want more of this to create our future!

As the world’s largest restaurant company we have a clear and compelling mission: to build the world’s most love, trusted and fastest-growing restaurant brands. The key and not-so-secret ingredient in our recipe for growth is our unrivaled talent and culture, which fuels our results.

We’re looking for talented, motivated, visionary and team-oriented leaders to join us as we elevate and personalize the customer experience across our 48,000 restaurants, operating in 145 countries and territories around the world!

We put pizza, chicken and tacos in the hands of customers through customized ordering, unique delivery approaches, app experiences, and click and collect services and consumer data analytics creating unique customer dining experiences – and we are only getting started.

Employees may work for a single brandand potentially grow to support all company-owned brands depending on their role. Regardless of where they work, as a company opening an average of 8 restaurants a day worldwide, the growth opportunities are endless. Taco Bell has been named of the 10 Most Innovative Companies in the World by Fast Company; Pizza Hut delivers more pizzas than any other pizza company in the world and KFC’s still use its 75-year-old finger lickin’ good recipe including secret herbs and spices to hand-bread its chicken every day.

Yum! and its brands have offices inChicago, IL,Louisville KY, Irvine, CA,Plano, TXand other markets around the world. We don’t just say we are a great place to work – our commitments to the world and our employees show it. Yum! has been named to the Dow Jones Sustainability North America Index and ranked among the top 100 Best Corporate Citizens by Corporate Responsibility Magazine in addition to being named to the Bloomberg Gender-Equality Index. Our employees work in an environment where the value of “believe in all people” is lived every day, enjoying benefits including but not limited to: 4 weeks’ vacation PLUS holidays, sick leave and 2 paid days to volunteer at the cause of their choice and a dollar-for-dollar matching gift program; generous parental leave; competitive benefits including medical, dental, vision and life insurance as well as a 6% 401k match – all encompassed in Yum!’s world-famous recognition culture.

Yum! has instituted a COVID-19 vaccination requirement for health and safety reasons. Yum!requires that corporate employees be fully vaccinated against COVID-19 and be able to show proof of vaccination upon starting with the company as a condition of employment, subject to reasonable accommodation as required by law.

Benefits at Yum!

Most of the employee programs and benefits are applicable in the U.S. Internationally, benefits are tailored by market and role. Check with your hiring team to see which ones apply to your job in your market.

Yum! Brands RSC, 1441 Gardiner Ln, Louisville, KY 40213, 502.874.8300

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