Operations Leader

Title: Operations Leader
Location: Dallas, TX
Compensation: $100K - $120K

About the Role

As the Operations Leader for this expanding restaurant brand, you will play a critical role in shaping and optimizing operational strategies to ensure smooth, efficient, and high-quality service across all locations. From overseeing day-to-day operations to developing best practices, you’ll work closely with cross-functional teams to enhance productivity, streamline processes, and foster a culture of excellence. Your leadership will empower teams, drive performance, and ensure that every guest experience aligns with the company’s standards.

Key Responsibilities

• Operational Strategy & Efficiency: Develop and implement operational strategies that maximize efficiency, reduce costs, and support overall business objectives. Analyze current processes to identify improvement opportunities and ensure each location meets performance benchmarks.
• Quality Assurance & Standards: Ensure that all locations adhere to established quality standards, delivering consistent, high-quality customer experiences. Conduct regular audits, monitor compliance, and implement corrective actions when needed.
• Team Development & Leadership: Lead and mentor the operations team, fostering a collaborative environment that encourages innovation and continuous improvement. Partner with HR to support training and development initiatives, helping team members reach their potential.
• Cost Management & Budgeting: Oversee budgeting and financial forecasting for operational costs, working with finance to manage expenses and optimize resource allocation. Identify areas for cost-saving and ensure financial targets are met without compromising quality.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, HR, and finance, to align operational goals with broader business strategies. Serve as a key partner in launching new initiatives, opening new locations, and implementing promotional strategies.

Your Skills & Qualifications

• Education: Bachelor’s degree in Business Management, Operations, or related field is required; an MBA or relevant certification is a plus.
• Experience: Proven experience in operations management, ideally within a multi-location or high-volume environment. Strong track record in process improvement, quality assurance, and managing large teams.
• Leadership & Communication: Exceptional leadership and communication skills, with the ability to inspire and guide teams while effectively collaborating across functions.
• Analytical & Strategic Thinking: Ability to analyze complex data and apply insights to drive strategic decisions and improve operational efficiency.
• Technical Skills: Proficient in using operations software, project management tools, and data analytics platforms to support effective decision-making.

What’s in It for You

• Drive Impact: Your work will directly contribute to the growth and success of the brand, ensuring every location delivers an outstanding experience. Through your efforts, you’ll help elevate standards and strengthen operations across the board.
• Career Growth: This role provides an excellent opportunity for growth, with exposure to high-level decision-making and the chance to work closely with executive leadership.
• Challenge & Innovation: Every day brings new challenges, from streamlining processes to launching new initiatives. You’ll be empowered to find creative solutions and innovate in a fast-paced environment.
• Professional Development: Access to training, leadership programs, and industry resources to continuously develop your skills and grow in your career.
• Collaborative Team Culture: Join a passionate and driven team that values collaboration and shared success. You’ll work alongside talented professionals committed to achieving excellence together.
• Recognition & Rewards: Contributions are celebrated here. Your hard work will be recognized and rewarded as part of a supportive culture that values dedication and innovation.

This role is perfect for a skilled operations professional ready to take on a leadership role, making a tangible difference in the organization’s success and driving operational excellence across locations.

Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! -Click here. 

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

This posting will be open for a minimum of two weeks. Applications will be accepted on an ongoing basis until a candidate is selected.

Yum! Brands, Inc., based in Louisville, Kentucky, and its subsidiaries franchise or operate a system of over 55,000 restaurants in more than 155 countries and territories under the company’s concepts – KFC, Taco Bell, Pizza Hut and the Habit Burger Grill. The Company's KFC, Taco Bell and Pizza Hut brands are global leaders of the chicken, Mexican-style food, and pizza categories, respectively. The Habit Burger Grill is a fast casual restaurant concept specializing in made-to-order chargrilled burgers, sandwiches and more. In 2023, the KFC, Taco Bell and Pizza Hut brands were ranked in the top five of Entrepreneur’s Top Global Franchises Ranking. In addition, in 2023 Yum! Brands was included on the Bloomberg Gender Equality Index; Forbes’ list of America’s Best Employers for Diversity; and Newsweek’s lists recognizing America’s Most Responsible Companies, America’s Greatest Workplaces for Diversity and America’s Greatest Workplaces for Women. In 2022, the Company was named to the Dow Jones Sustainability Index North America.

As the world's largest restaurant company, we have a clear and compelling mission: to build the world's most loved, trusted, and fastest-growing restaurant brands. The key and not-so-secret ingredient in our recipe for growth is our unrivaled culture and talent, which fuels our results. To that end, we're looking for talented, motivated, team-oriented individuals to join us and have the opportunity be your best, have fun, make friends, and make a positive impact.

We are excited about the future growth of our brands. In fact, as a company we are opening an average of 8 restaurants a day worldwide! This growth creates endless opportunities for professional, as well as personal growth.  Customer sentiment and love for our brands is the fuel for our excitement!  Taco Bell has been named one of the 10 Most Innovative Companies in the World by Fast Company. Pizza Hut delivers more pizzas than any other pizza company in the world, KFC's still uses its 75-year-old finger-lickin' good recipe, including secret herbs and spices to hand-bread its chicken every day, and the Habit Burger Grill is looking to expand its regional footprint across the country.