Manager, Internal Communications

LOCATIONS: Plano

What You’ll Be Serving Up:

The Manager, Internal Communications is responsible for developing and implementing internal communications and employer branding initiatives that support KFC US’s mission, values, and strategic vision. This role aims to foster a positive and cohesive workplace culture and enhance KFC’s reputation as an employer within the quick-service restaurant industry.

Here’s How You’ll Spice Things Up:

  • Design and implement an internal communications channel strategy, including the intranet (TeamKFC), weekly newsletters, executive communications, and integrated communications with cross-functional partners.
  • Maintain and manage a master integrated communications calendar, collaborating with Operations, PR, and Marketing teams to coordinate priorities and ensure a clear, comprehensive storytelling approach.
  • Develop multi-media communications that clearly convey the company’s key messages and business priorities to internal audiences, including franchisees and restaurant employees.
  • Lead the content strategy for TeamKFC, partnering with the People Technology team to develop and maintain intranet content.
  • Support the planning and execution of meetings and events by ensuring consistent and effective content creation.
  • Support digital communications platforms and assist in the development and launch of new digital communication tools for restaurants (such as digital boards and team member apps).
  • Manage the internal communications budget and relationships with key vendors and agencies.
  • Develop executive communication and thought leadership strategies, including preparing executives for speaking opportunities and creating supporting materials.
  • Collaborate with external communications and marketing teams to align executive platforms with broader brand storytelling.
  • Provide communications support and content for Chief Executives to help maintain a consistent executive image and voice.
  • Partner with People & Culture teams to design and execute employer branding strategies, using analytics to assess and enhance branding opportunities.
  • Integrate employer branding messages across internal channels and align these initiatives with broader organizational goals.
  • Serve as co-lead of the culture team for KFC US.

What You Bring to the Table:

Education

  • Bachelor’s degree from an accredited four-year university in Communications, Journalism, English, or a related field.

Experience

  • Minimum of 8 years of experience with a Bachelor’s degree, or 6 years with a Master’s degree.
  • Experience in an internal or corporate communications role within a consumer products company (with revenue of $500M or more) is preferred.

Skills

  • Strong oral and written communication skills, with the ability to influence stakeholders and present to executive leaders.
  • Analytical skills to use data-driven insights for business decisions.
  • Project management experience, including the ability to deliver results in a fast-paced environment.

Attributes

  • Commitment to high standards and continuous improvement.
  • Resourcefulness and adaptability in ambiguous situations.
  • Resilience and persistence in achieving goals.
  • Ability to work collaboratively with others.
  • Work with digital tools to enhance internal communication and information sharing across the organization.

KFC Corporation, based in Louisville, Kentucky, is one of the few brands in America that can boast about having a rich, 60-year history of success and innovation. In fact, KFC is the world's most popular chicken restaurant chain and a division of Yum! Brands, the world’s largest restaurant company.
 
Yum! Brands, Inc., based in Louisville, Kentucky, has over 45,000 restaurants in more than 135 countries and territories and is one of the Aon Hewitt Top Companies for Leaders in North America. In 2018, Yum! Brands was recognized as part of the inaugural Bloomberg Gender-Equality Index. The company’s restaurant brands – KFC, Pizza Hut and Taco Bell – are global leaders of the chicken, pizza and Mexican-style food categories. 
 
More important than our size is our commitment to breakthrough innovation and the success of our employees. We're proud of the unique culture we've built, one where everyone can be their best self, make a difference and have fun! We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce that is diverse in style and background.

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Benefits at Yum!

Most of the employee programs and benefits are applicable in the U.S. Internationally, benefits are tailored by market and role. Check with your hiring team to see which ones apply to your job in your market.

Building the world’s most loved, most trusted and fastest-growing restaurant brands