Franchise Business Manager


Franchise Business Manager

Description: Serve as business coach to support medium-large Franchisees in achieving superior operations within their organizations. Provide operational support that drives strong execution and enable best in class operations that eliminate bad experiences. Establish strong business partnerships with select system franchisees that support and enable continued growth. Drive influence with franchise partners to yield adoption of PH tools, utilize available resources to fully engage in the brand strategy while simultaneously helping them grow their business.

Key Responsibilities:

  • Coaches franchise organizations to achieve excelling results in the areas of CHAMPS (B2B), HQSC, FSCC, Speed of Service, People measures, and sales/profits.
  • Successfully execute success routines to manage time and impact.
  • Influences franchise organizations to leverage and implement key process and tools to achieve targeted results.
  • Serves as a business partner to franchise owners to elevate their operations and continue to grow with the Pizza Hut brand.
  • EXPERIENCE (and other qualifications):
  • Pizza Hut has instituted a COVID-19 vaccination requirement for health and safety reasons. Pizza Hut requires that corporate employees be fully vaccinated against COVID-19 and be able to show proof of vaccination upon starting with the company as a condition of employment, subject to reasonable accommodation as required by law.
  • Strong field operations experience in retail/restaurant organization preferred, with strong ability to execute.
  • Demonstrates high integrity and high level of professionalism and business expertise
  • Excellent communication and influencing skills. Demonstrated ability to successfully partner and influence individuals and organizations. Ability to quickly establish trust and credibility.
  • Strategic thinker, ability to consult franchise organizations of varying size and structure and quickly move strategy into action; strong ability to execute.
  • Demonstrates excellence change leadership skills; able to guide organizations through change to achieve excelling business results
  • Demonstrated history of managing priorities, workflow and multiple processes simultaneously. Adaptable - handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity.
  • High standards and a drive for excellence. Committed to quality; has a strong attention to detail.
  • Team player - shows commitment to team objectives; values each person's contribution to the team; encourages the participation and involvement of everyone on the team; contributes own fair share of effort to the team's work.


  • Bachelor's degree or equivalent experience.
  • 5-7+ years of operations leadership experience in the field or related area (FBM, junior FBC, RC, Restaurant Readiness or equivalent).

Benefits at Yum!

Most of the employee programs and benefits are applicable in the U.S. Internationally, benefits are tailored by market and role. Check with your hiring team to see which ones apply to your job in your market.