Director, Franchise Excellence

Pizza Hut is seeking an experienced Director, Region Leader to join our team. This strategic role will be instrumental in fostering strong relationships with franchisees while driving business results and operational excellence across a large regional area. As a key leader within the organization, you will be responsible for ensuring sales growth, profitability, operational performance, and compliance across approximately 1800 locations. You will partner with franchisees to drive local business success, optimize customer experiences, and improve restaurant operations. 

Key Responsibilities:

• Franchisee Partnership & Relationship Building: Develop a deep understanding of franchisee businesses and local markets. Build and maintain strong, trusting relationships to drive results and ensure franchisee success.
• Sales & Profitability Management: Be accountable for achieving sales and profitability targets across the region. Leverage deep market insights and operational knowledge to identify growth opportunities.
• Business Planning & Performance Optimization: Engage with franchisees in a comprehensive business planning process, conducting local market and competitive reviews to identify gaps and opportunities. Drive improvements in sales, traffic, profitability, and customer experience.
• Operational Excellence: Lead initiatives to improve restaurant operations, including labor management, food cost control, and process optimization. Identify and recommend improvements in restaurant asset management and image.
• Franchisee Support & Systemic Enhancement: Act as the senior point of contact for franchisees, managing the deployment of key business programs (FBP/OCA). Serve as the communication conduit between the franchisee network and Pizza Hut’s internal teams (e.g., finance, HR, marketing, legal, and technology) to implement business initiatives.
• Accountability & Compliance: Ensure adherence to franchise agreements, operational standards, and key business metrics. Monitor and guide franchisees to ensure compliance and performance improvements.

Required Qualifications:

• You will be required to attend the Plano, TX office 3 days a week on Tuesday, Wednesday and Thursday with the ability to come into the office up to 5 days a week when business and leadership needs are required.
• 10+ years of experience in senior management roles, preferably in franchise management or a related field
• Proven experience in building and managing relationships, especially in franchise operations.
• Strong analytical skills with a track record of utilizing data to drive decision-making.
• Expertise in root-cause problem-solving methodologies.
• Strong understanding of restaurant P&L management and how to leverage key levers to drive sales and profitability.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications:

• Previous experience QSR operations.
• Bachelor’s degree in Business or a related field 

Salary Range: $160,400-$188,800 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

Who We Are

Founded in 1958, Pizza Hut - a subsidiary of Yum! Brands, Inc. - now operates more than 18,000 restaurants in more than 100 countries. Pizza Hut is leading the way in providing customers with great experiences, innovating with technology and new products, as well as delivering exceptional service.

Our People & Culture

We're looking for people who LOVE pizza and thrive in a fun, past paced, and customer-centric environment. At our corporate campuses, Pizza Hut has created the perfect place for you to grow your career. Every day, you’ll work to support our franchisees and teams across the U.S., continuously challenging yourself to feed more possibilities. In return, we’ll provide professional development and career growth opportunities so that you can become your best and achieve your goals. And we’ll sweeten the deal by immersing you in our world-class recognition culture and providing a robust array of benefits, some highlights include:

• Hybrid work schedule and year-round half day Fridays 
• Onsite childcare through Bright Horizons 
• Onsite dining center
• Onsite gym with fitness classes and personal trainer sessions 
• 4 weeks of vacation per year plus holidays and time off for volunteering 
• Tuition reimbursement and education benefits 
• Generous parental leave for all new parents and adoption assistance program 
• 401(k) with a 6% matching contribution from Yum! 
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care

Giving Back

As a global company, Pizza Hut aims to make the world better by acting responsibly with respect to food, planet and people. Whether it’s donating food through the Harvest Program or supporting literacy with the Pizza Hut BOOK IT! Program – the company, our franchisees and our team members are committed to improving the communities we serve.

Pizza Hut is an equal opportunity workplace and committed to fostering an inclusive, diverse culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history).