IT Coordinator

Responsibilities:

• Provision, install, troubleshoot/analyze, repair, and upgrade computers using standard systems analysis techniques and procedures. Including modification Windows OS registry entries and macOS PLIST files, among other OS files.
• Build relationships with other on-site technicians as well as provide positive customer experience with each customer interaction, 800+ users. Includes consulting with users on specific software/hardware required to fit their business needs.
• Knowledge of video conferencing tools (Microsoft Teams, Zoom, Webex, etc.)
• Resolve, escalate, and document ServiceNow Incidents and Tasks in a timely manner.
• Ability to work across multiple support/strategy teams to resolve escalated issues.
• Create and maintain IT documentation of processes and procedures to test, analyze, and resolve issues in a timely and efficient manner.

Minimum Requirements: 

• 2+ years of experience providing technical support for a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows, MacOS, Active Directory, Microsoft 365, and mobile devices (iPhone/iPad, Android, Windows Phone.)
• Basic knowledge of network troubleshooting skills.
• Excellent communication skills with clients.
• Able to work flexible hours including being on call.
• Ability to lift up to 30 lbs.

Preferred Requirements: 

• CompTIA A+ Certified.
• 1 year of experience with the macOS operating system.
• Preference for appropriate Microsoft Certification(s) or equivalent experience including:

Legacy:    MCITP-Enterprise, MCSE, MCSA, MCDST

Role Based: Microsoft Certified: Azure Administrator Associate

Microsoft 365 Certified: Modern Desktop Administrator Associate

• Preference for appropriate Apple and/or Jamf Certification(s) or equivalent experience including:

Jamf Certified Associate

Jamf Certified Tech

Jamf Certified Admin

Jamf Certified Expert

Apple Certified Support Professional

Apple Certified IT Professional

• BS/BA in a technical area (CS, Math, Engineering) or equivalent experience.

Salary: $61,830 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

Our mission at Yum! is to build the world’s most loved, trusted and fastest growing restaurant brands. KFC, Pizza Hut, Taco Bell and The Habit Burger Grill continue to thrive as relevant, distinctive and easy to access global brands, with over seven new restaurants opening per day on average.

But it’s not about where we are – it’s about where we are going. We are using technology to create competitive advantages and drive unit economics for our 50,000 restaurants around the world, all designed to make it easier for customers to order the chicken, pizza, tacos and burgers they crave in our more than 150 countries and territories.

We do this work while caring for our people and our communities. In 2019, Yum! Brands was named to the Dow Jones Sustainability North America Index; the following year, the company ranked among the top 100 Best Corporate Citizens by 3BL Media. And in 2020, we committed $100 million over the next five years to unlock opportunity and fight inequality.

Yum! is a place where all employees can be themselves, make a difference and have fun. Our unique culture is built around our values of believing in our people, trusting in their positive intentions, encouraging ideas from everyone and recognizing wins — both big and small.

For those who join the world’s largest restaurant company, growth opportunities are endless.