Operations Improvement Coach

Company Introduction

Welcome to the flavourful world of Pizza Hut, where our handcrafted pizzas are made with passion! But we're not just about pizza; we're here to help you shape your future and reach for the stars. No matter what success means to you, we've got your back every step of the way. Get ready to conquer challenges, seize opportunities, and rise to new heights with us!

At Pizza Hut, we create an exciting environment that nurtures personal and professional growth. It's a place where we work together, grow as a team, and celebrate each other's achievements. Because when you rise, we all rise! So, are you ready to embark on your journey to success? Let's do this! 

Bringing People Together with Pizza Hut's #JoyofPizza! 

With over 60 years of history, Pizza Hut has become the world's largest pizza company, with 18,000+ stores across 100 countries. We're proud to operate nearly 300 Pizza Hut Delivery outlets in the UK. 

But wait, there's more to our pizza game! We've introduced amazing creations like the legendary Deep Pan, crave-worthy Stuffed Crust, and smile-inducing Cheesy Bites. Our latest mouth-watering innovation? The heart-melting MELTS. And guess what? We're not done yet. Stay tuned for cheesy surprises! 😉

At Pizza Hut, our North Star is to be the #1 Choice in Pizza, by bringing people together through the joy of pizza. We're like the cheese that binds families, sparks reunions, and turns strangers into pizza pals. Slice by slice, we spread happiness and create lasting memories. Our legacy is cheesy, and we're passionate about delivering extraordinary experiences to our beloved customers, keeping our team members happy, and collaborating with our franchisees.

As part of the YUM! Brands family, which includes KFC, Taco Bell, and The Habit Burger Grill, Pizza Hut proudly stands alongside the largest restaurant group worldwide. Together, we strive for culinary excellence and unmatched dining experiences.

So, come on over and let us sprinkle some pizza magic into your life. Pizza dreams do come true at Pizza Hut!

Why Join Us? Our Recipe for Good

At Pizza Hut, we're dedicated to expanding our business and elevating our brand to new heights by embracing the principles of "Good Growth." As experts in the pizza industry, we understand that setting clear objectives is vital to guide our delicious endeavours and bring about positive change. Without further delay, let us present our appetizing "Recipe For Good."

Our pizza-centric goals revolve around three key elements: More Equality, Less Carbon, and Better Packaging. Through collaboration with our global ESG (Environmental, Social, and Governance) team, we have devised these objectives to make sustainability an integral part of our success. Imagine sustainable packaging that stands out, reducing emissions in our dairy supply chain, establishing eco-friendly restaurants, and creating opportunities for our incredible team members and communities. We have all the ingredients for triumph!

Together, we can make a delectable impact and serve up remarkable positive change. Let's create a world that's as flavourful as our pizzas, where sustainability and equality are always on the menu. Let the pizza party commence!

Are you ready to rise? Let's make it happen!

Let’s Unbox the Role…

About the Job

The Operations Improvement Coach role will focus on helping franchise partners enhance their operational performance by providing hands-on support and guidance. Working as part of the Operations team, this role involves building strong relationships with franchisees and their operators, offering practical solutions to improve operational standards and ensure they are consistently executed to drive results for our customers, our teams, and to grow.  

The successful candidate also will need to recommend/manage the appropriate interventions and/or consequences for underperforming partners. They will work closely with the wider Operations team which includes our Restaurant Excellence team, as well as our HR team to deliver insights and the latest best practice working towards driving our franchise partners to be self-sufficient.  They will need to work cross-functionally to be able to identify when to connect franchisee partners with cross-functional Restaurant Support Centre (RSC) teams to advise them on areas outside of their scope. Authentic leadership, strategic thinking and strong coaching skills are required to develop Informed, Capable and Engaged Franchisees. 

Supporting Franchise Operations 

• Assist in implementing UK operations strategy and helping franchise partners apply in in their restaurants/businesses 
• Identify operational challenge and support franchisees in developing solutions to improve customer experience 
• Share best practices from successful locations and work to scale these approaches across other franchise partners 
• Guide franchisees on achieving key operational and functional metrics, helping them understand the impact of their performance on business success
• Support the roll out of new initiatives through helping create buy-in assisting with training and on the ground support with franchise partners.

Build Franchise Capability

• Establish strong relationships with franchise partners by understanding their business needs and supporting operational improvements
• Spend time on-site with franchise partners and their teams (an average of 3 days per week) to observe operations, provide feedback and help with action planning.
• Assist in creating improvement plans to help franchise partners build operational and people capability.
• Ensure that franchisees are meeting brand standards, including completing follow-up on operational audits and assisting with corrective action plans.
• Provide ongoing coaching to franchisees and their teams, ensuring they understand and implement company policies, training and development practices
• Assist in quarterly business reviews to track franchisee progress on operational performance, people development and strategic objectives.
• Support the development of operational capability within franchise teams, helping Restaurant General Managers (RGMs) and Area Coaches (AC) grow in their roles.
• Help facilitate connections between franchisees and cross-functional teams for additional support when needed.

Whos in your team? Working relationships 

• Franchisees and their Teams (Principle Operators, Operational Leaders, Area Coaches & RGMs)
• Pizza Hut Franchisee Operations Team (Other Operations Improvement Coaches, and Restaurant Excellence team. 
• Cross-functional teams within the Restaurant Support Centre (RSC)

You’re Good At/ You Have

Experience 

• QSR/Retail Field operational experience 
• Good level of commercial acumen
• Experience working in a franchise/commercial-led business
• Strength in building and developing relationships
• Skilled in root-cause problem solving methodologies and analysing data 
• Outstanding action driving ability, and attention to detail in managing process
• Knowledge of training metrics and how to influence these, ability to interpret people analytics to drive capability and performance. 
• Ability to present ideas and teachings to different audiences in an engaging and persuasive manner

Pizza Hut UK: Where Ambition Meets Opportunity

Joining Pizza Hut UK means embarking on an entrepreneurial journey with the excitement of a start-up and the support of a globally recognized brand. We're constantly pushing boundaries, embracing innovation, and creating exceptional experiences for our customers.

So, if you're ready to leave your mark in the thrilling world of Pizza Hut, come join us on this incredible journey.

Don’t meet every single requirement? Studies have shown that some demographics are less likely to apply for jobs unless they meet every single qualification. At Pizza Hut UK, we are committed to building a diverse, inclusive and authentic workplace, so if you feel you are suited to this role but your experience doesn’t align perfectly with everything listed in the job description, we encourage you to apply anyway – you may be the perfect candidate for this or other roles we have available!